We know that it’s impossible to answer all of your questions, but here are the questions we get asked the most.

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What’s the difference between your technique and methods like ChemDry?

Chem-dry’s basic method is to spray a carbonated cleaning agent on your carpet and then use a floor buffer with an absorbent pad to buff the carpet and absorb loosened soil into the pad. Another name for this is known as bonnet cleaning, and very similar is dry foam cleaning.  Other dry cleaning methods involve working an absorbent powder compound into the fibers and then vacuuming the substance along with the soils they have absorbed. 

Admittedly, these dry-cleaning methods have their place in the industry.  For instance, it is known as an acceptable interim method in maintaining low pile carpet such as industrial, indoor/outdoor and many glue down carpets.  It also can be a dependable method for improving the surface appearance of lightly soiled furniture, carpets, and rugs in between the recommended professional deeper cleaning methods. 

Should it take the place of and does it remove as much soil as properly performed truck-mount steam extraction? We say no…and so do the people who make the carpet!

All major textile manufacturers agree that  “hot water extraction with maximum moisture and residue removal” is the right way to take care of their goods.  This is where the powerful extraction of heavy duty truck mount steam cleaning systems come into play.  Hot water extraction(Steam Cleaning) is when pressurized heated water containing a cleaning or rinsing solution is injected into the fibers and simultaneously extracted with the powerful vacuum.  The pressurized hot water flushes soils, pollutants, and residue while extraction immediately removes it and the excess water. Due to its ability to thoroughly flush, rinse and extract, the majority of cleaning experts recognize professionally performed truck-mount steam cleaning as the best overall way to safely and effectively clean nearly all types of carpets, area rugs, wet-cleanable upholstery and drapes, mattresses, as well as, tile and grout. 

If you have your carpets bonnet cleaned, such as the Chem-Dry regular process,  whatever soils, residue, odor and pollutants that don’t get absorbed in the spinning pad are, of course, left behind.  A good comparison would be sweeping a rug with a broom as opposed to using an industrial vacuum cleaner.  The vacuum will, of course, extract more soil while the broom will sweep the surface while pushing some soils deeper in the carpet.  Likewise, even if pre-vacuumed, dry-cleaning is incapable of removing deep embedded soils and stains as  completely as the mighty flushing and extracting action of a powerful truck-mounted cleaning system.  This is why we agree with the advice of the people who make the carpet, as well as the IICRC (Institute of Inspection, Cleaning, and Restoration Certification), the people who test the methods, machinery and chemicals for actual effectiveness.  Again, we agree that deep steam cleaning with maximum extraction power is the preferred method on nearly all carpets and conditions.

What is your pricing structure?

Most carpet cleaning companies charge by the room, which means you end up paying for non-carpeted areas in the room or for sections under unmovable furniture like heavy beds, pianos, and bookcases.

We base our price of the amount of square feet that we can reach, which means you’ll only pay for the area of carpet we clean.

Do you clean furniture?

We most certainly do! When we clean furniture, we use the same level of expert knowledge, exacting care, and specialty equipment that we do when we clean carpets.

We can even tackle specialty furniture fabrics like leather or silk!

Why do spots come back after cleaning?

Other carpet cleaners (and we won’t name names) only clean the top 25% of your carpet’s pile. All of the dirt and gunk that causes the spot gets pushed down to the bottom of the pile. It doesn’t take long for that gunk to wick right back up the carpet pile. When carpet cleaner uses underpowered equipment, your carpets will be left wet and just as if you were to place a wick into a glass of Kool-Aid you could watch the colored drink transfer up the wick. The same phenomenon occurs with carpet fiber.

The truth is, spots don’t come back when we clean your carpet because we get all the way to the bottom of the pile and we use such high power equipment to clean your carpets your carpets are left super dry when we’re finished . In fact, we’re so confident in our ability to take care of spots that guarantee they won’t come back.

Why do you use soft water?

Hard water is chock full of the minerals calcium and magnesium. These minerals can limit cleaning power and leave behind a residue.

Soft water has been treated to remove these minerals and will get your carpets 15% cleaner and softer than hard water.

How soon can you come out?

Our cleaning schedule is usually booked up about a week or two out, but the exact amount of time will vary depending on the season. Spring tends to be a busier season for carpet cleaning, so you might be scheduled a little farther out.

That being said, we know life happens. You forget you have company coming over this weekend or the dog leaves you a big present on the carpet. Almost always we can fill you in at the end of the day or earlier than when we usually start our first job.

Please call us and we’ll make sure we’re always there for you.

Do you clean wool carpet?

Definitely! Wool makes a great carpet fabric partially because it’s softer than other carpet fabrics. To keep from damaging it, we wash the carpet with a slightly lower temperature, and special solutions.

Can you clean carpets or rugs that are over hardwood floors?

Yup! Our cleaning technique doesn’t soak the backing of the carpet or rug, so we can get your carpet or rug completely cleaning without damaging your hardwood floor.

How often should my carpet be cleaned?

Believe it or not, it depends on who cleans your carpet! Some other carpet cleaning services only clean the upper 1/4 of the pile. Stains and spots come back quickly, and you have to get your carpets cleaned every 3 months.

Our deep cleaning method cleans all the way down to the bottom of the pile, eliminating stains and spots. The majority of our clients only need to get there carpets cleaned by us once a year. However if you have a big family and pets then every 6 months would probably be a better routine for you.

How soon can I walk on the carpet after cleaning?

You can walk on the carpets as soon as we’re finished. Please note that if Ultimate Carpet Protector was applied, your carpets will be a little slippery for 4 hours while the protector bonds to the fibers.

Any foam blocks or plastic tabs in place to protect the furniture or carpet should stay there for 24 hours.

Do you have the ability to clean luxury fibers like silk, chintz, or Haitian cotton?

Cleaning these tricky fabrics takes the right combination of equipment, skill, and experience. And we’ve got all three! We also know how delicate these fabrics can be, so we’ll make sure to test them first in an inconspicuous place to make sure we won’t damage them.


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